Sign up & Login

Can I sign up without Facebook?

At the moment no. We are still a new company and Facebook provides the simplest way for us to verify users. However, we do recognize that not everyone has or wants to use Facebook and are working to provide other forms of sign up.

I can’t log in?

Try closing the app and opening it up again.  If that doesn’t work, try uninstalling and reinstalling the app. Your previous messages will not be lost.  Make sure you don’t confuse this with deleting your profile.

What’s the minimum age requirement?

The minimum age requirement is 17-years-old.

The app is freezing or crashes.

Try closing the app and opening it again. Otherwise, try uninstalling and reinstalling the app. Please be sure to contact support@panion.io to report any problems.

Will I lose my Matches and Messages if I uninstall the app?

No. Your matches and messages will remain in the app if you reinstall the app. Make sure you don’t confuse this with deleting your profile.

Users

What are Panions?

Panions are what we call all the potential people that you could connect with on the app, in other words, other users. It also refers to a new group of people who have connected using Panion.

I only want to see people within a certain distance from me.

Go into the app settings and adjust your location settings and distance preferences.

Why must we match before we can talk?

Panion wants to ensure that nobody feels spammed or harassed by unsolicited messages. Therefore, both people must agree to want to Meet before being able to chat. Please be sure to check the Who Likes Me section of the app, on the Search page, to see requests for Meeting up.

Can I form group chats?

At the moment, you cannot but it is something we are considering for the future.

Search & Keywords

Why can’t I find the keyword I want?

Panion is a user-generated app. We encourage you to make new keyword requests and to help us shape and grow the app in the direction that is most useful to you. We started the app with a set group of keywords in order to ensure that people could match and find each other. As Panion grows, more possibilities will emerge.

What are Communities?

Tag your profile with Community keywords in order to find like-minded people within a specific network or community.

How can I add my community?

Visit the homepage of our website by clicking the Panion logo at the top of this page and scroll down and click the Add My Community button. Please note, keywords may be added at Panion’s discretion.

How can I request new keywords?

Panion is a user-generated app. We encourage you to make new keyword requests. Simply type in the keyword you’d like added to our database and hit the Request button to the right of the word. Please be sure to check for spelling. Keywords are included based on demand so we can make sure the keyword can be useful to the community. Please note, keywords may or may not be added at Panion’s discretion.

Algorithm

Do compatible Panions only find people just like me?

Our algorithm incorporates a number of factors but also encourages people to step out of their comfort zones and to meet people who might not be just like them. We want users to connect over activities and common interests but to also realize that differing values and perspectives can lead to great friendships.

How does the matching algorithm work?

Using Machine Learning to find a balance between common interests, social science and behavior similarities in order to propose complementary friendships with people who are compatible, but not necessarily exactly like you.

Privacy & Safety

What do you do with my information?

We use your profile information and settings to find people in your area that you are most likely to get along with. We will never sell your personal information to third parties.

What information can other people see about me?

Profiles are currently public to everyone in Panion. Users will also be able to see any information you manually include in your profile, such as your work information, the school you attended, and the About Me section. Please note, information within your profile is optional. You choose what you feel comfortable sharing about yourself. Users do not have access to your email address, last name, telephone number, or birthdate.

How do I report a user?

You can report a user directly in the app by scrolling to the bottom of a user’s profile and clicking the Report User button.

Profile & Settings

How can I change my profile photo?

Tap on View Profile in the menu and tap the pencil icon in the upper right hand corner of the screen to enter Edit Profile Mode. Then tap the blue plus sign next to your current profile photo.

How do I delete my account?

Go to your profile and click the pencil icon in the upper right hand corner to enter Edit Profile Mode. Scroll to the bottom of the screen and tap Delete Account. This will bring up an email requesting your account be deleted. We’d appreciate your feedback on why you’ve chosen to leave Panion as we are always trying to improve our users’ experience.

Why does Panion need access to my camera or my photo library?

We need a profile photo in order to complete your profile setup. You can either upload one from your phone’s photo library or from your camera.

Messaging

My messages aren’t going through.

This may just be temporary, so try again at a later time. Make sure you are connected to the internet.  

What is the difference between the people listed horizontally at the top of the Messages screen and those listed vertically at the bottom?

The users at the top of the screen are your most recent matches. Those listed below are users you have already begun chatting with.

Didn’t Find An Answer to Your Question?

Contact Us

Send us an email to support@panion.io.